Getting Support When You Need It

Inviting a Support Professional into your home can be a daunting process so here are our tips to ensure you get a great match.

Where to start

Start by registering with the government service called My Aged Care on 1800 200 422 or

It provides access to the aged care system in Australia including in-home support. They will arrange for a health professional to discuss your current health, medical history and lifestyle to learn about what you may require.

You will also complete an income assessment so the government knows how much, if anything, you can afford to contribute towards the cost of your care.

Planning ahead

Once you know the level of funding you have available and your home care package is in place, we suggest you begin making a list of the things you are looking for in a home care provider.

This may relate to the type of Support Professional you would like, their availability or the range of services you would like.

Finding in-home care

Ways to find in-home care include referrals from friends, family and health care professionals as well as recommendations from people who work with in-home support providers.

Just Better Care Australia People & Culture Advisor, Kristle Van Biljon, says there are many advantages to working with a provider, not least of which includes ensuring the quality of their employees. A quality provider will ensure they foster inclusiveness, promote diversity and embrace the unique skills and qualities of all employees and customers.

Next steps

When you’ve drawn up a shortlist, it’s important to meet before committing to any one provider.

Important questions to ask

  • How long has the provider been in business
  • Are they insured and licensed?
  • What services are provided, and can they work to your schedule?
  • What are the costs and how are the payments handled?
  • What is the cancellation policy?

You can also request details about what internal processes the provider undergoes to match staff to customers. This will give you some insight into how seriously they take their duty of care and offer you peace of mind when it comes to any specific preferences you may have.

Kristle says Just Better Care meets the industry quality standards for both aged care and disability services. In addition, employees are trained to treat customers with respect and dignity, while ensuring their privacy and confidentiality is never compromised.

She says all staff undergo a comprehensive screening, quality and training process – including police checks, NDIS Worker Screening Check and various other state-based checks prior to being employed.

Submitted by Susanne Jones, Just Better Care Brisbane North and CBD

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